Infrastructure Outsourcing

Leveraging our years of experience and best practices, we tailor our offerings to suit the needs of our clients.Keep the focus on your business strategy.

eTawasul Infrastructure Outsourcing services are based on ITIL best practices. We deliver complete solutions in service desk management, security administration, desktop services, network management and more.

We work hard up front to clearly understand your needs and priorities, and then custom tailor a solution.   Our IT Infrastructure Outsourcing services are divided into four categories:

Service Desk

The service desk is the heart of effective IT service management and a key pillar of eTawasul business. We deliver high-quality service desk support around the clock and Iraq wide. At the forefront of innovation, our multilingual, multi-location, multichannel approach means that your workforce is supported in the right language, from the right location, at the right time with the right tools and technology.

Our team understands that every minute of downtime impacts your business productivity. Each step in our service desk process is designed to address end-user issues quickly and to put steps in place to prevent incidents from occurring again. We follow ITIL best practices to help your customers move beyond reactive incident management into request, problem, configuration and change management processes that drive higher levels of IT service management performance while reducing costs.

eTawasul delivers world-class IT support 24x7x365 by integrating people, processes and technology into a multilingual, scalable, agile, global IT service desk support solution, based on ITIL best practices.

Desktop Management

Rely on eTawasul seasoned professionals to manage your on-site IT support needs. We’ll provide the direct in-person desk side service that users and systems sometimes require, with an eye on process improvement, proactive incident reduction, and increased remote resolution.
eTawasul is the right choice for desk side services:

  • On-site IT support service for end users, desktop PC hardware, software, and networking assets
  • Advanced troubleshooting and warranty support
  • A focus on process improvement, problem avoidance, and increased remote resolution

eTawasul delivers the results you need:

Therefore, we can swiftly meet the needs of specific services with a great value and benefit to our clients.

Advantages and Benefits

  • Improve your service
  • Significantly reduce costs
  • Consolidate all your issues in one place
  • Gain speed in problem resolutions
  • Gain time to focus on your core business
  • Utilize solutions tailored to your needs
  • Get tools to support you
  • Refine and maintain your knowledge base
  • Utilize highly knowledgeable staff
  • Keep pace with the fast evolving technologies